At QQClub, your privacy is not an afterthought — it is a foundation of how we operate. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a QClub member.
These cards summarise our core privacy principles. Please read the full policy below for complete details.
We collect only the personal data that is strictly necessary for operating your account, processing transactions, and fulfilling our legal and regulatory obligations. We do not collect data speculatively or without a clear lawful basis.
QClub does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your information is used exclusively to provide and improve your QQClub experience.
All data transmitted between your device and QClub is protected by 256-bit SSL/TLS encryption. Sensitive data at rest — including payment information and identity documents — is stored using industry-standard encryption protocols.
You have the right to access, correct, export, and request deletion of your personal data. These are not token gestures — we have processes in place to fulfil your requests within a reasonable timeframe.
We retain personal data only for as long as necessary for the purpose it was collected, or as required by our licensing obligations and applicable law. When data is no longer needed, it is securely deleted or anonymised.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, QClub will notify affected members promptly and take immediate remedial action in accordance with our obligations under applicable data protection law.
This Privacy Policy (hereinafter "Policy") issued by QQClub (hereinafter "QClub", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible athttps://qqclub.cam and any associated sub-domains, mobile applications, or related services (collectively, the "Platform").
This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by QClub. It applies to all individuals who register as members, visit the Platform, or otherwise interact with QQClub's services.
By registering an account with QQClub, accessing the Platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform in full.
For the purposes of this Privacy Policy, the following definitions apply:
QClub collects the following categories of personal data from its members and Platform visitors:
3.1 Identity & Contact Data
3.2 Financial Data
3.3 Usage & Technical Data
3.4 Communications Data
QClub collects personal data through the following means:
| Collection Method | Data Collected |
|---|---|
| Account Registration | Name, email, phone number, date of birth, username, password (hashed). |
| KYC Verification | Government ID, proof of address, payment method documents, facial image where required. |
| Deposits & Withdrawals | Payment method details, transaction amounts, timestamps, currency (MYR or crypto equivalent). |
| Platform Usage | IP address, device data, session logs, game history, betting records. |
| Cookies & Tracking | Browser cookies, session tokens, analytics event data. |
| Customer Support | Chat transcripts, email content, account queries, complaint details. |
| Third-Party Verification | Identity verification results from authorised KYC partners. |
Where we receive personal data about you from third-party sources (for example, from identity verification service providers), we handle that data in accordance with this Privacy Policy and any applicable agreements with those third parties.
QClub processes your personal data one or more of the following lawful grounds:
QClub uses the personal data we collect for the following purposes:
QQClub does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. We may share your personal data only in the circumstances described below:
The QClub Platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. By continuing to use the Platform after being informed of our cookie usage, you consent to cookies being placed on your device in accordance with this section.
QClub uses the following categories of cookies:
You may manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain Platform features. A cookie management prompt is displayed to new visitors, and your preferences can be updated at any time.
QQClub retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to the overiding retention obligations imposed by applicable law and our international licensing requirements.
Indicative retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / licensing obligations |
| KYC identity documents | 5 years from date of submission | Regulatory & legal obligation |
| Transaction records (deposits, withdrawals) | 7 years from transaction date | Financial record-keeping obligation |
| Betting history & game logs | 5 years from session date | Licensing requirement, dispute resolution |
| Support communications | 3 years from last interaction | Legitimate interest (dispute management) |
| Analytics & usage data (anonymised) | Indefinite (as anonymised) | Legitimate interest (platform improvement) |
| Marketing consent records | Until consent withdrawn + 1 year | Consent management |
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.
QQClub implements a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:
While QQClub takes all reasonable steps to protect your personal data, no system is entirely impenetrable. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
Subject to applicable law and any overiding legal obligations that may restrict the exercise of these rights, you have the following rights in relation to your personal data held by QQClub:
Right of Access
You may request a copy of the personal data QClub holds about you, along with information about how it is processed.
Right of Rectification
You may request correction of inaccurate or incomplete personal data. You can update basic account details directly in your account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to overriding retention obligations (e.g., AML record-keeping requirements).
Right to Portability
Where processing is based on your consent or contractual necessity, you may request a structured, machine-readable export of your personal data.
Right to Object
You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. You may also withdraw marketing consent at any time.
Right to Restriction
In certain circumstances, you may request that processing of your personal data be temporarily restricted — for example, while you contest the accuracy of data we hold.
To exercise any of these rights, please contact QClub's support team via email at [email protected] or through the live chat feature on the Platform. We will respond to all verifiable data rights requests within a reasonable period, and no later than 30 calendar days from the date of receipt.
The QClub Platform is strictly intended for adults aged 21 and above. QClub does not knowingly collect personal data from any person under the age of 21. All accounts are subject to mandatory age verification as part of our KYC process.
If QClub discovers or is notified that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to close the account, delete the personal data, and — where a deposit has been made — return any funds to the originating payment method where practicable.
If you believe that a person under 21 has registered an account on QClub, please contact us immediately at [email protected].
QClub operates as an internationally licensed platform, and your personal data may be processed and stored on servers located outside Malaysia. Where personal data is transferred internationally, QClub ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
Such safeguards may include contractual data protection clauses with third-party processors, transfers to jurisdictions that provide an adequate level of data protection under applicable international standards, or other legally recognised mechanisms. By using the QClub Platform, you consent to the international transfer of your personal data in accordance with this section.
QQClub reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. Where amendments are material, we will notify registered members by posting a prominently flaged updated version on the Platform and, where practicable, by sending a notification to your registered email address.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.
We encourage you to review this Privacy Policy periodically to remain informed of how QClub handles your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which QClub processes your personal data, please contact us through any of the following channels:
Please include "Privacy Request" in the subject line of any email enquiry relating to this Policy or your data rights. We will acknowledge receipt of your request within two (2) business days and aim to resolve all data-related enquiries within 30 calendar days.
Our support team is available around the clock to answer any data privacy questions or help you exercise your rights as a QClub member. Your personal data is safe with us — that is a commitment we take seriously. For players aged 21 and above only.